In today’s business landscape, the need for process automation has become a top priority. Organizations are actively seeking solutions that enhance efficiency, reduce operational costs, and improve both employee and customer experience. Still, many business leaders wonder if automation is truly necessary for their organization. The answer is clear: in the age of digital transformation, automation is no longer optional, it’s essential for sustainable growth.

What Is Business Process Automation?

Business Process Automation (BPA) refers to the use of technology to perform repetitive tasks without human intervention. By automating traditional processes, companies can execute more tasks in less time, saving valuable resources, reducing errors, and cutting costs.

From RPA to AI-powered automation

The first wave of software automation arrived through Robotic Process Automation (RPA). RPA uses “bots”, software programmed to mimic human actions, to handle repetitive tasks like data entry and email management.

More recently, we’ve seen the rise of Intelligent Automation, a next-generation solution that combines RPA with Artificial Intelligence (AI) and Machine Learning (ML). This approach enables businesses to analyze and optimize workflows, to process unstructured content (e.g., emails, PDFs) and to recognize patterns and adapt automatically.

The most advanced evolution in automation is AI-powered automation, which integrates large language models (LLMs) and generative AI to build complex, flexible, and adaptive workflows. These technologies enable businesses to seamlessly connect enterprise systems and workflows, to learn from data and environment and to make decisions and execute actions autonomously.

AI-powered automation empowers process automation teams to scale faster and handle greater complexity without constant human oversight. It represents the pinnacle of modern automation, being intelligent, scalable, and responsive to change.

Team Candi, a 100% subsidiary of Info Quest Technologies, develops innovative automation solutions and, with a strong focus on practical implementation, helps organizations streamline operations and unlock the full potential of automation. Their goal is to:

• Integrate and unify business data

• Automate key workflows
• Improve communication between enterprise systems

Empowered by AI-driven insights, Team Candi delivers real-world, efficient solutions that support digital transformation, including:

• Automated invoice recognition using AI
• Expense management through receipt scanning via QR codes
• Integration with DocuSign for digital signatures
• Process unification with ERP systems

By leveraging the right technologies, businesses can enhance their operational efficiency and secure long-term growth. At Info Quest Technologies, we offer a comprehensive portfolio of solutions tailored to the evolving needs of modern organizations.